Privacy Policy

1. Introduction

PolicyFynder (“PolicyFynder”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices and rights you have. It applies to our website at https://www.policyfynder.com and to the services we provide as an insurance intermediary.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use the service.

2. Who We Are

PolicyFynder is an insurance brokerage that helps individuals, families, and businesses find, compare, and manage insurance, with a dedicated relationship manager supporting you from quote to claim. For the purposes of data-protection law, PolicyFynder is the controller of the personal information processed through our website and services.

3. Information We Collect

We collect information you provide and information generated when you use our services:

• Contact details — your name, email address, and phone number, provided when you enquire, book a consultation, or contact us.
• Insurance information — the cover you are interested in and basic details needed to advise on suitable policies (e.g. product type and eligibility information).
• Account information — if you create a customer account, your profile and the policies, appointments, and communications associated with you.
• Communication records — messages, consent records, and delivery history for the communications you receive from us.
• Usage and device data — pages visited, referring source, approximate location, and device/browser information, collected through cookies and similar technologies.

4. How We Use Your Information

We use your information only for the following purposes:

• Providing insurance quotations
• Policy servicing
• Claims assistance
• Customer support
• Marketing communication, only where you have given consent

We never sell your personal information. We do not, and will not, sell, rent, or trade your personal information to third parties.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to keep the website working, remember your preferences, and understand how the site is used so we can improve it. You can control or disable cookies through your browser settings; some features may not function correctly without them. Where required, we ask for your consent before setting non-essential cookies.

6. Third-Party Services

We rely on trusted service providers to operate our website and deliver our services — for example, hosting, database and authentication providers, and communication providers used to send the messages you have consented to. These providers process information only as needed to provide their service to us and under appropriate safeguards. We also share information with insurers and partners strictly as necessary to arrange and service your insurance, and as required by law.

7. Meta (Facebook & Instagram) API Usage

PolicyFynder may use Meta Platforms’ products and APIs to manage advertising, respond to enquiries, and communicate with customers who reach us through Meta channels. Specifically, we may use:

• Meta Graph API — to receive and respond to enquiries and manage business messaging and page interactions.
• Instagram Business API — to manage and respond to interactions from our Instagram business presence.
• Facebook Marketing API — to manage and measure advertising campaigns.

Where we use these services, information is handled in accordance with Meta’s platform terms and policies in addition to this Privacy Policy. We only access the data necessary for these purposes and do not use it to sell your information.

8. Google Services

PolicyFynder may use Google services, including:

• Google Analytics — to understand website traffic and usage (see “Analytics” below).
• Google OAuth (planned / future) — to offer secure sign-in using your Google account. If and when enabled, we would access only the basic profile information needed to authenticate you, in line with Google’s API Services User Data Policy, including its Limited Use requirements.

9. Analytics

We use analytics tools, such as Google Analytics, to collect aggregated, mostly de-identified information about how visitors use our website (for example, pages viewed and general location). This helps us improve content and performance. Analytics providers may set their own cookies; you can opt out through your browser or the provider’s opt-out tools.

10. AI Services

Where applicable, PolicyFynder may use artificial-intelligence services — including OpenAI and Anthropic — to help draft communications, answer queries, summarise information, and improve customer support. When AI services are used, we aim to minimise the personal information shared with them, use them under their business terms (which restrict using your data to train their models), and never use them to sell your information.

11. Data Security

We take the security of your information seriously and apply appropriate technical and organisational measures — including encryption in transit, access controls, row-level security on our database, and the principle of least privilege — to protect against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work continuously to safeguard your data.

12. Data Retention

We keep your personal information only for as long as necessary to provide our services, comply with legal and regulatory obligations (including insurance and tax requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymise it.

13. User Rights

Subject to applicable law, you have the right to access the personal information we hold about you, request correction or deletion, object to or restrict certain processing, withdraw consent (for example, to marketing), and request a copy of your data. To exercise any of these rights, contact us using the details below. You can also update your communication preferences at any time from your account or by contacting us.

14. Children’s Privacy

Our services are intended for adults and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

15. Contact Information

If you have questions about this Privacy Policy or how we handle your information, contact us:

• PolicyFynder
• Email: support@policyfynder.com
• Website: https://www.policyfynder.com

16. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. When we make material changes, we will update the “Effective Date” above and, where appropriate, notify you. We encourage you to review this page periodically. Your continued use of our services after an update means you accept the revised policy.